Shipping and Returns
Most orders ship within one business day of being placed. Currently, we ship to the United States and hope to expand to other countries soon. Elaia Herbals Company proudly offers free shipping on all orders via USPS First Class Mail. Each order is shipped discreetly in unmarked packaging.
We hold your satisfaction in the highest regard. Please check your order carefully as soon as possible after receiving it to ensure that it has not been damaged in shipping. If you notice any damage to your shipment, please reach out to us immediately so that we can help remedy the situation.
If your order is lost prior to delivery, we will do our best to locate or replace your order. Once the shipment’s tracking status has been updated to “Delivered”, Elaia Herbals Company is no longer responsible for the contents of your order. Please ensure that someone will be home on the day your order will be delivered, or that there is a safe and secure location for you to receive your mail in your absence.
Due to the consumable nature of our products, returns can be processed within 10 days of purchase. If you are not satisfied with your order for any reason, please contact us so that we can help answer any questions and resolve your issue.